Our Customers Speak
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The biggest benefit our members enjoy is that ONE League is now instant! Earlier, it took up to 15 days to credit points to a loyalty account, now it is done the moment the purchase is made. Capillary’s !nTouch allows us to gratify our customer instantly through SMS updates, m-vouchers etc. the moment a transaction is done.
Rachna Aggarwal, Chief Executive Officer |
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Since implementing Capillary’s solutions, our loyalty program, Maya Club and its campaigns have generated additional revenues of 25% since inception on average for each store. Our repeat customer visits have also increased to 26% from 15% in this period. Moreover, we have noticed a sizable increase in the average basket size from 1.7 to 2.4 in this duration.
Vinay Sharma, Chief Operating Officer |
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Capillary’s exciting mobile based program seemed the perfect solution to keep our customers updated with the latest arrivals, promotions and any other developments. Over the past year, we have implemented many successful information and promotion campaigns through them.
The team at Capillary is fast and always ready to help which makes for quick implementation of campaigns. They constantly share reports and ideas, targeted at improving footfalls and sales and our partnership has definitely helped the brand keep its customers very happy. Koushik Udayashanker, Marketing Manager |
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Capillary is a very robust solution for brands to manage their customer relationships. The team is dynamic and efficient and understands the needs of brands well. The turnaround time for rollout is amazing. We are happy with Capillary as one of our key partners in Retail growth.
Shitanshu Jhunjhunwalla, Director, Turtle Ltd. |
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When we decided to launch a Loyalty Program, which was essentially our calling card to potential clients, we researched on many companies before discovering the unique artistry of Capillary.
Along the way, we discovered that Capillary was one of the most customer service-oriented companies that we’ve ever come across! They were willing to listen to our ideas, yet always have their own exceptional suggestions that added so much more to our project. We look forward to maintaining a positive and productive relationship in the future with Capillary as our company grows and evolves. Needless to say, I highly recommend Capillary ! Amin Virji, Managing Director, Inc.5 |
