• Analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality.
• Meet program objectives, fulfill end-user requirements, and identify and resolve business requirements issues.
• Coordinate with Account manager to understand client requirements and plan and execute them to client satisfaction.
• Supervise and maintain the installation, configuration, and support of the organization’s customer relationship management(CRM) software
• Establish service level agreements with client operations/marketing team, and provide on-call technical support for these users.
• Benchmark CRM initiatives against best practices to ensure optimal performance.
• Formulate and conduct training sessions and teaching materials for propagating knowledge throughout the organization.

Skills  Expected:

• Proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of software critical to business operations.
• Strong competency in Microsoft Office packages –Excel, PowerPoint, Word
• Proven experience in overseeing the direction, development, and implementation of CRM/marketing/retail software solutions.
• Project management skills and exposure to project-based work structures.
• Excellent understanding of the organization’s goals and objectives.
• 2 years direct experience in all aspects of managing operations in a service company.

Education / Qualification:

• Four-year college diploma or university degree in engineering, business, or marketing, and 2 years equivalent work experience.
• Freshers from IIT/NIT can also apply.

Personal Attributes

• Strong customer-service orientation.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to conduct research into application issues and products.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

Apply at Aneesh.PR@capillary.co.in

• Analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality
• Meet program objectives, fulfill end-user requirements, and identify and resolve business requirements issues
• Coordinate with different team to understand client requirements and plan and execute them to client satisfaction

Skills Expected:

• Proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of software critical to business operations
• Strong competency in Microsoft Office (Excel, PowerPoint, Word)
• Project management skills and exposure to project-based work structures
• Excellent understanding of the organization’s goals and objectives

Personal Attributes:

• Strong customer-service orientation
• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly language
• Ability to conduct research into application issues and products
• Highly self-motivated and directed, with keen attention to detail
• Able to prioritize and execute tasks in a high-pressure environment
• Experience in working in a team-oriented, collaborative environment

Education / Qualification:

• Freshers from IIT/NIT/BITS/DCE or with relevant work experience of 1-2 years

Apply at Aneesh.PR@capillary.co.in

• Conducting Market Research, Internet reach, contact building, list building, database building.
• Cold calling, gathering sales intelligence, handling objections, lead generations, fixing appointments, lead nurturing, opportunity identification, MIS & reporting, CRM.
• Establishing account presence & hold attention of key contacts.
• Re-qualifying leads from events, mailers other activities.
• Responsible for meeting or exceeding monthly metrics such as setting appointments, lead conversions & identifying new prospects.
• Focus & drive to achieve targets, budgets and results.
• Manage and execute research activities as required to compile successful campaign target lists.
• Entry, distribution and management of target/lead information/records into sales contact database.
• Will be measured on the number of leads generated, their quality and revenue generated.
• Technology Awareness on Microsoft technologies, web development knowledge is desirable
• Excellent in verbal and written English.
• Qualify and and nurture sales leads.
• Establish and maintain effective relationships with channel partners.

Skills Expected:

• 1 – 4 years sales experience preferably in Field Sales/ Technical BPO / IT / Telesales / Inside sales
• Proven track record in cold calling, sales prospecting and appointment setting.
• Excellent telephone etiquette and conversational skills.
• Team player with positive attitude.
• Organizational, communication, negotiation, and problem solving skills.

Education / Qualification:

Any Graduates (Preferably B.E or MBA)

Apply at Akilandeswari.s@capillary.co.in

• Product / Solutions selling to existing & new customers.
• Research and make analysis of target companies in the retail space for Capillary’s offering.
• Run mailer campaigns to generate qualified prospects/leads.
• Undertake outbound telesales activities and regular follow ups with the prospects and handle escalations from the sales team through the process of sales.
• Schedule face to face meetings and conference calls.
• Continually update and cleanse the prospect database and competitor information.
• Achieve KPI’s such as decision maker contacts, number of calls per day and opportunity raised.
• Provide support in contract closure activities.
• Focused on calling and qualifying daily incoming leads from Data Research specialists, IT resellers and end-users.
• Forwarding qualified leads to the Sales Team / Channel and conducting regular follow-ups to ensure the leads are addressed.
• Enter and manage the forecasting and account/opportunity data in <SalesForce>
• Creating pipeline into accounts. Support and collaborate with the Sales team / Key Account
• Maintaining and keeping on top of deal registrations.
• Identifying opportunities into accounts which Territory Managers are not focusing on – cold calling etc.
• Follow up on leads from seminars, events, exhibitions or such activities.
• Follow up on all downloads within the region, convert to meetings for external Sales

Skills Expected:

• A self-starter, comfortable operating in a highly dynamic and at times ambiguous environment.
• Entrepreneurial mindset, excellent forward thinking, decision making and coordination skills.
• Experienced in reporting sales results at management level on a weekly (ad hoc) basis.
• Experience in setting targets, introducing incentives and managing performance across numerous levels of seniority
• Proven track record of ( both personal and team)success within a variety of targeted field sales roles.
• Excellent working knowledge of social media including LinkedIn, Facebook and Twitter.
• Ability to interact with and influence senior executives with strong product vision
• Self motivated, Inquisitive and curious, Goal-oriented, detail-oriented, ambitious, and strong ability to follow-through on commitments
• Demonstrates integrity, maturity, and sets an example of constructive and positive leadership for the team
• Ability to make decisions independently/propensity to make calculated risks
• Excellent verbal and written communication skills  able to communicate difficult concepts in simple terms
• Strong awareness of technology trends and potential influence on Capillary  business
• Must be able to demonstrate both a passion for technology and a strong aptitude for business strategy
• Excellent organizational skills with an ability to manage multiple tasks to completion
• A sense of humour with ability to gel with different levels of people.
• Highly confident and able to develop strong relationships
• Ability to work cooperatively within a team, proactively manage own and team’s schedule to get results

Education / Qualifications:

• BE / B.Tech in Computer Science / Information Technology or Master of Computer Applications (MCA)/ MBA from reputed institutions.
• 2 to 6 years of relevant industry experience.
• Fluent English & <country specific Language>– more language skills are a plus.
• 2-3 Years of experience in selling IT products, preferential Software products.

Management skills and competencies:

• Experience in building a pipeline from calling
• Ability to qualify and assess business opportunity at strategic accounts.
• Demonstrated ability in selling software products and services.
• Experience of relationship building.
• Able to demonstrate consistent achievement.
• Good written and verbal communication skills.
• Able to build and leverage channel sales relationships.
• Need to be a high-energy, motivated self-starter as well as a team player.

Apply at Akilandeswari.s@capillary.co.in

• Installing & administering MySQL (InnoDB & MyISAM) as well as MySQL NDB Clusters.
• Replication technologies.
• Optimize SQL queries.
• MySQL Performance Tuning.
• Point-in-time back up & recovery.
• Creating Primary Objects (tables, views, indexes)

Skills Expected:

• 1-2  years of hands on in MySQL , Pl/SQL
• Installation, Configuration, Security, Backup
• Structuring DB, Optimize queries, tables
• Monitoring and Scripting knowledge

Experience / Qualification:

• BE / B.Tech / MCA / M.Tech / MS in computer sciences from any of the reputed Universities

Apply at mamtha.akula@capillary.co.in

• Gathering Data, Analyzing, reports utilization and creating reports on daily basis
• Create and design reports for the management and business unit
• Analyse and consolidate data to produce weekly, monthly, quarterly and annual reports, utilizing various data sources and interaction with various lines of business and Operations

Skills Expected:

• Adept in MS Excel
• Good at aptitude  and logical thinking
• Proficient in MIS report generation

Experience / Qualification:

Any Engineering Graduates

Apply at mamtha.akula@@capillary.co.in

• Supporting the analytics needs of business by analyzing data from multiple sources including Capillary CRM data & the external data from the clients
• Work with different lines of business to measure and track suitable metrics for efficiency and effectiveness
• Create holistic dashboards by pulling data from different data sources and reports for presentations to the client

Typical Deliverables:

• Collate the data into coherent and logical structures to produce periodic as well as one-off analyses to aid the decision makers.
• Data consolidation and validation.
• Weekly, monthly reports (using excel, SQL & automated reports).
• Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client.

Skills Expected:

• Works effectively both independently and as a member of a cross functional team.
• Uses sound judgment to identify issues and escalates when appropriate.
• Contribute to improvements in processes (technical or business) used by analysts.
• Resolves disagreements and conflicts constructively, knows when to involve others.
• Learns from mistakes, takes action to apply the learnings and provides peer and team wide feedback for those in immediate area of focus.

Technical / Functional Skills:

• Using strong analytical skills provides insights as well as recommendations for changes and convinces key Company decision makers of business benefits of the proposed solutions.
• Handles multiple tasks, switches priorities and focuses as needed.

Experience/Qualification:

2-4 years of hands on in analytics

BE/BTech : Preferably from premier institutes

Apply at  mamtha.akula@capillary.co.in

The rules was simple (task was not) – Design the Capillary logo with pure HTML/CSS3 (Obviously, no data URLs) within 48 hours and prove that when it comes to CSS, who is the Boss!Entries poured in and we were amazed by the accuracy most of them achieved while keeping the HTML clean and semantic.

But among all the beauties, the masterpiece stood out, by Aakash Goel. Aakash was able to identify both the fonts used in our logo. In addition, he used the CSS3 background-clip property to recreate the gradient inside the text.

CSS Contest Winner Aakash with Krishna Mehra, Cofounder, Capillary

Aakash received a cash prize of Rs.5000 and a certificate of achievement for his remarkable creation. Take a look at his creation here: . Warning: it works best in webkit-based browsers (Chrome or Safari)

• Leading & managing a team of Business Analysts/Senior Analyst and coordinating with the Client team to manage deliverables
• Supporting the Client facing teams by understanding the analytics requirements and business strategies to meet the agreed deadline
• Supporting the analytics needs of business by analyzing data from multiple sources including Capillary CRM data & the external data from the clients
• Work with different lines of business to measure and track suitable metrics for efficiency and effectiveness
• Training the team on different aspects of analysis, SQL, SAS, Statistical Modeling etc.

Skills Expected:

• Exceptional analytical skills with solid technical knowledge of analysis tools
• Ability to work independently and also leading a cross-domain and cross functional team
• Contribute to improvements in processes (technical or business) used by analysts.
• Resolves disagreements and conflicts constructively, knows when to involve others.

Technical / Functional Skills & Experience:

• 3-6 years of experience in Analytics (preferably retail analytics)
• Excellent written and interpersonal skills
• Proficient in MS Excel & PowerPoint
• Knowledge of data analytics tools like SQL/SAS and Statistics is a must

Educational Qualifications :

• BE/BTech from premier institutes

The Territory Partner Business Manager is responsible for a territory number and the recruitment, enablement and management of the partners within that territory to achieve it.

The overall goal of the role is to ensure that the territory achieves its number, increases product penetration and ensures focus on the key partners within this territory via planning and plan execution while ensuring that all partners within the territory are enabled to sell our solutions.

Business Management

• Meet assigned financial targets
• Provide accurate weekly forecast sales potential between capillary and Managed Partners
• Encourage partners to provide continuous improvement in the way they service customers through improved levels of service
• Be responsible for overall partner relationships and satisfaction in assigned territory
• Develop local success stories with partners and their successful customer engagements
• Fully understand channel and market drivers to determine program/promotion activity
• Achieve balanced sales performance across all Partners

Business Development

• Management of Channel with a core focus on the key Managed Partners
• Drive attendance at all partner events driven by the partner, enablement and marketing teams
• Drive partner competencies and other programs
• Drive demand generation activities in partners using programs and tools available
• Deliver sales training to territory partners
• Leveraging partners to identify and drive new product and solutions opportunities
• Organize regular joint business development activities for key focus partners

Relationship Development

• Develop, manage and measure territory plan
• Develop, manage and measure partner performance through detailed business planning and regular reviews against the plan for      focus partners
• Develop and customize tactical sales programs and promotions leveraging each partners unique value propositions
• Ensure that all partners are kept fully informed on all relevant initiatives, activities and product and solution developments through    regular updates
• Provide partner sales team with “How to Sell” training on our products and services on a regular basis
• Manage channel conflict in the most efficient and effective manner
• Act as primary contact between Capillary and partners on day to day activities.

Send your CV to : yashwanth@capillary.co.in